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Using Experience Management to Propel Digital Transformation
The pandemic accelerated digital transformation out of pure necessity, but consumer expectations shifted long before it. Both residents and employees expect more immediate, more reliable, and more digital service. As the “new normal” takes shape, government IT departments can build on innovations that have served them best over the past two years, and take a strategic, longer-term approach to digital transformation. In this session, participants will learn how experience management can help them:
+ Identify and prioritize high-impact opportunities to digitize.
+ Give employees the right tools and technology to succeed.
+ Manage transformational change to proactively anticipate and mitigate risk to ensure project success.

01:32:00

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